Contact Pierre Lucerne | Customer Support & Inquiries

Thank you for visiting Pierre Lucerne Watch Company. When you need assistance or have questions about our collection, you can easily contact Pierre Lucerne for fast, knowledgeable support. Whether you want to learn more about our affordable luxury watches, need help placing an order, or require guidance regarding your timepiece’s operation, our team is dedicated to providing prompt, personal service as a family-founded luxury watch microbrand.

Get in Touch with Our Support Team

We make reaching out to us straightforward and efficient. If you have inquiries regarding our Swiss-inspired dress watches, current order status, or direct-to-consumer fulfillment, please use the form on this page to contact Pierre Lucerne directly. You can also reach our official communication channels below:

• Direct Email Inquiries: info@pierrelucerne.com
• Headquarters Location: Daytona Beach, Florida, 32118
• Corporate Ownership: An MDACOM Inc. Family Company
• Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

For order-specific inquiries, please include your full name, order number, and current shipping address so our support team can resolve your inquiry as quickly as possible. We aim to respond to all incoming electronic messages within 24 to 48 business hours.

2-Year Factory Warranty & Technical Service Support

Every authentic Pierre Lucerne watch comes backed by our comprehensive 2-Year Limited Factory Warranty. We design our timepieces using durable 316L stainless steel, precision movements, and water-resistant case construction to ensure lasting mechanical reliability and everyday durability.

If you need assistance registering your new timepiece, requesting service under warranty, or sourcing general operational guidance (such as adjusting bracelet links, operating setting crowns, or maintaining water resistance seals), please contact Pierre Lucerne technical support. Please reference “Warranty & Technical Support” in your message subject line along with your original proof of purchase.

Helpful Quick Links & Customer Resources

Before you contact Pierre Lucerne customer service, you may find immediate answers to common questions by visiting our self-service policy pages:

• Shipping Information Page – Learn about domestic US delivery times, carrier partners, and order tracking protocols.
• Returns & Exchanges Policy – Review our straightforward return window guidelines, eligibility rules, and exchange steps.
• Warranty Registration Form – Register your new Pierre Lucerne timepiece directly to activate factory coverage.
• About Pierre Lucerne – Discover our brand origin, father-and-son vision, and horological design philosophy.

Frequently Asked Questions

How long does order processing and shipping take?

Orders for in-stock Pierre Lucerne timepieces are processed and shipped from our Florida facility within 1 to 2 business days. Once dispatched, standard domestic shipping typically arrives within 3 to 5 business days, complete with tracking notifications sent directly to your registered email address.

What should I do if I need to modify or cancel an order?

Because we process orders rapidly to ensure fast delivery times, please contact Pierre Lucerne at info@pierrelucerne.com as soon as possible with your modification request. While we cannot guarantee changes once a package enters fulfillment, we will do our absolute best to accommodate your needs.

Are Pierre Lucerne watches covered against manufacturing defects?

Yes. Our 2-Year Factory Warranty covers internal movement defects, hands, and dial craftsmanship under normal usage. For comprehensive coverage terms, please consult our warranty documentation or submit an inquiry above.

Whether you need styling advice, sizing guidance, or assistance choosing between models, we are always happy to help. Feel free to contact Pierre Lucerne anytime with feedback or questions—we look forward to serving you as part of our growing family of watch enthusiasts worldwide.